Questions & Answers
SEND US A MESSAGE
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Delivery charges for orders from the Online Shop?
For orders more than 99USD we will provide free flat shipping way.
For Orders more than 299USD we will provide free fast shipping way.
We charge 10USD for flat shipping and 40USD for fast shipping way weight below 1kg. Weight more than 1kg package shipping fee should be confirmed by us before order.
How long will delivery take?
For all the stock products we will send out your package within 3 days.
For customized products we will try our best to send out your package when your products are ready.
What exactly happens after ordering?
We will prepare your orders immediately so all you need to do is waiting at home for your wonderful products coming to you.
Where can I view my sales receipt?
After you place your order with us then you will receive one order confirmation from us where show your order in detail.
If you pay by paypal then you will also receive one sales receipt from paypal directly.
How do I add a gift receipt to an order?
All of our jewelry products own special package which support your special gift demand.
For other products, we will try to meet your demand. So contact our after-sale service on that.
How long do I have to return an order?
You can ask return service within 7 days after you receive your products from us. We will process your request within 24 hours to be sure your problem can be solved soon.
Have not found your questions?
Please show your questions by the right forms so that we will answer your questions soon to solve your problem!